Jweles cashback blocking

@Jiten Now Jupiter service is becoming more like lier and cheater. They always find the new way to block jweles for no reason. I did shopping on paytm using my debit card but they denied to credit my jweles even it didn’t fell in any classified category given by them which are not eligible for rewards. Very cheap thinking coming out on their faces. Same thing happened with my friend he paid on an ecom shopping site using his debit card but jweles were blocked by them.

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@mohit.chitlangia can you pls speak to Himanshu and check on this and update me

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@mohit.chitlangia this is my transaction id 127413292678
Please do check for it and respond soon

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Even here openly seems very poor customer support

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@DudeHiman We have your back.
Thanks for sharing your transaction ID. Getting this checked with the team.

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Please check this Id also 127903013910. Didn’t get jewels on transaction with paytm

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@Valo-Chele we’ll get it checked. Please raise a chat request.

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Already did. And got a template reply!

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Hi Himanshu, looks like this was a rent payment using Paytm which is not qualified as genuine purchase.

We are not rewarding for transactions on wallet platforms as well as for self-pay and other transactions.

@DudeHiman I would suggest you to read carefully that we don’t give any rewards on wallet platforms irrespective of txn type as it is not possible for us to separate wallet load vs purchase txn. It is being explicitly communicated to all users via Email, push notifications and T&Cs. No sure how do we educate more.
If we have made any error, we are prompt to rectify as our system is learning initially to not miss out purchase txn rewards. But I would request you to refrain from using words like lier and cheater. You have option to leave the platform rather than using derogatory words.

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@Jiten @mohit.chitlangia
What’s going on…? If Jupiter is not even capable to give rewards even after maximum capping you should not give commitment. Otherwise be loyal.
I paid on a cafe using my debit card but no jweles were credited ( for the transaction id 127414528716 ). On complaining customer support giving illogical response. Really becoming very cheap service day by day as it was my one of my fav neo bank.
Please look into seriously.

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@thebuddy Sorry you had to face this issue.
Thanks for sharing your transaction ID, I’ll get this checked with the team.

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I made a payment on Dhani Pharmacy to buy medicine and then made a upi payment in a shop but I didn’t received Jewels for both these transactions. I tried to contact the customer service and they told me that they will check the issue and reply in 2-3 minutes and then they replied after 2 days.
They told me that medicine payment was done through Razor Pay.
I do understand that u guys are not able to differentiate between wallet loads and actual payments but when a customer is complaining about any transaction then your customer service agent should have the ability to credit the Jewels in customer’s account.
@Jiten @Shawnpinto

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@area51 I’ll help you out with this one. Pinging you.

Hey @area51 , the rewards can’t be credited for the above mentioned transaction IDs. I’ve sent you a detailed explanation in the via DM.

@Shawnpinto My neary vegetable shop is not being recognised as verified merchant in Jupiter. However, his shop is registered on phonepe. Why is so?

Hey, I faced a simillar issue few days ago.
And after contacting the chat support team, I get to know that the name of the business account should be different than the merchant’s original name in order to receive jewels for the transaction.
I’m quoting the exact sentence used by the customer support executive

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In my case, chat support team replied- Sorry, it’s not a verified merchant account. No explanation.

@Shawnpinto Just want to know If I make a transaction on Wohoo/Gyftr to purchase a swiggy digital gift card voucher through Jupiter upi will I get jems?
@Jiten

@Imashish Vouchers are generally indirect payments and are not rewarded.