I had booked an LPG cylinder in mobikwik, using Jupiter debit card. I had paid rs15 from mobikwik wallet and remaining balance rs1138 using Jupiter debit card in mobikwik app. I haven’t received any jewels for this.
Jupiter customer service explained me that," if we use some amount from any wallet + Jupiter debit card to pay a bill, it will not eligible for jewels as the balance amount is firstly added to wallet (which is not eligible for jewel), then amount to the biller is paid from wallet."
But, I paid an insurance bill using some of my Amazon pay balance and Jupiter debit card in Amazon, I got jewels.
The customer support stated that, they support Amazon pay but not mobikwik. Which is no where mentioned. @Shawnpinto , why is this?. The customer care person statements are contradicting.