Time to close Jupiter
1 Like
POV - This is why I like Fi
Recently Fi also updated their policy regarding annual fees so I thought it was a scam similar to Jupiter
Then I contact them through support
You-
I am an old customer of fi but do I still have to pay the debit card annual fee or is it only for new customers?
Fi support-
As checked the details, your account was created on Feb 2022, Users onboarded on Fi before 19 Feb 2023 get a free physical debit card. So for your current debit card is free also you wonât be charged Annual Maintenance charge however if you apply for a new debit card then you will be charged for physical debit card which is 199+GST and Annual Maintenance charge which is 199+GST
At least they are true to their words
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I invest 5000 in mutual funds every month through Jupiter so its like autopay. Will I have to still pay the annual charges assuming i dont spend my money anywhere else?
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This wonât be counted, Devansh.
It has to be Debit Card spends on merchants.
jupiter should not charge annual fee for virtual debit card
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No other bank neo has charged annual fees for existing customers like jupiter bank. F i money, Niyo sbm, Hop money They all have zero annual charges. Then how would they manage their business.
2nd thing why would you have a community. Before implementing something you should have discussed it with community members. Many members spending on this community is helping you to build jupiter bettter by wasting their precious time. Also if you imoplement AMC then what is the difference between you and a traditional bank. What is the gurantee that jupiter will remove zero balance facility in future.
@Shawnpinto
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@Tanvi_Agrawal As of now, I have not received any communication from your end.
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Hello @Shawnpinto
I know how a business 
run ,
I know itâs not possible to bear debit card fee for next few years , somehow you have to get the card fee .
Now , youâve updated your terms and conditions, that should apply to only new members âŠ
Like ,look if the biriyani price is letâs say 200 when you pay for it and sit for eating, and before eating youâre saying that the rate has changedâŠ
Rate may have change but not for ongoing, eating customer. Right ?
Do you agree?
Now youâre taking same fee as traditional bank offers , so whatâs your usp ? Why would I use your card ?
I have 7 credit card ( 6 LTF) one paid , That one paid card provides me premium benefits as well.
Provide facilities, people will give you money âŠ
Customer acquisition cost should from your end not from customers end âŠ
I got it you wonât may it free , No problem âŠ
Give us benefits worth the paying fee âŠ
Coupon, railway access, high limit, nfc to gpay options, and lots more âŠ
We the members of the community will step up those features and 
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I love Jupiter application and itâs customer focused services.
In view of betterment of both customer and bank. The decision of charging for virtual debit card is not beneficial because no bank charges itâs customers for virtual services.
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@Saket_Kattuboina Can you please check this?
While I understand that you may have considered ways to keep the card LTF but ultimately had to impose charges, I believe that if changes are being made, thereâs an opportunity to introduce some valuable upgrades to the card. These upgrades could incentivize customers to continue using the card or fulfill conditions to keep it free of charges. With the right upgrades, people might even be happy to pay the charges, and thatâs a win-win for everyone! Iâm super stoked to see what new features you come up with for the card. By the way, I just wanted to give you props for creating such an awesome platform for the community to connect with you guys. It really sets Jupiter apart from other startups. Hereâs to your continued success and growth!
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Second your opinion.
Other donât charge - may be few of them wonât survive
Traditional banks donât charge bcoz they have minimum Bal and quarterly penalty on not meeting bal conditions.
At Jupiter, AMC waiver conditions are quite liberal . If someone canât afford to spend 2k a month on card or maintain 10k NRV, not sure whether we can ever sustain platform with that customer base. As I always say that choice of platform is always with customer.
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Dear @Jiten Sir,
I am writing to bring to your attention a concern regarding the communication sent out to customers regarding the new debit card charges. Despite being told by the team that all users should have already received communication regarding this matter, I have not yet received any communication from your end.
While I am already aware of the charges, I am concerned that there may be other users who are also left behind who are not aware in this regard. I believe it is important that all users should receive timely and accurate communication from the company.
Thanking You
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i too havenât received any mail from jupiter
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me neither
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I believe the Email communication is still being rolled out, it should come folks.
To add to this, my own Jupiter debit card is not working in ATMs since yesterday.
Yesterday I assumed it to be temporary ATM issue and didnât have other cards handy to verify.
Today tried in multiple ATMs of different banks, other debit cards are working but not Jupiter.
SBI ATM even gave an error code of 073- Routing Loopback.
Iâve cross-checked the app for any unwarranted âsleepâ mode but itâs active there, so shouldnât be any issue.
Debit card is still not working in ATMs, itâs been 4 days since.
Every ATM ia giving the same error.
Anyone else facing/faced this issue ?
