Jupiter team, don’t take it as a rant, but, idk how you will take this, but please take this as good as you can.
Since the start of this year, auto-pay hasn’t been working for me, or it didn’t work for entire January and February, I gave up after that after being in contact with support for quite a few days. The final reply I got was “…we do not support the mentioned payments . We request you to try one-time payments.” (~reply from Jupiter Support via email)
Those ‘mentioned payments’? Spotify, Amazon, Netflix.
Visa Safe Click? Stopped working since the start of the year. It’s still not up, or I can’t get it to work. I have removed and re-added card so many times, never worked.
I joined Jupiter in October of 2021, I have a Visa Signature, but I can check on Visa One Click that the card is a Visa Platinum. More specifically, Federal Bank’s Signet Visa Platinum.
I asked with support about this too, and the reply was “…we are updating this and it’s live for a few users only. Please consider this as a general feature update.” (~reply from Jupiter Support via email)
Cross checking the fees, charges with Federal Bank’s charge sheet, the charges being levied on Jupiter’s card is infact in line with Signet Card.
Why is there no transparency? Why is it becoming so hard? And where will this go?
“6. Imperio, Signet NR, Celesta Business - AMC is exempted if the annual spend is above ₹1,00,000 through ECOM/POS.” (~Federal Bank’s latest Service Charges and Fees document in effect from 01st Oct, 2022)
Will Jupiter also slowly change it in future?
As I said, I joined Jupiter in October 2021, account was free, card was free, card replacement was free. I got my mom onboard. A few months ago I got my sister onboard too, she didn’t get the card cause it was ₹199+GST (which is now increased to ₹299+GST). But the reason she agreed was because there was no annual charges.
I read you said “…assumed salaried professionals…”, and fair enough, but your play Store description, your previous advertisements, I never got a feeling it was geared more towards salaried professionals, and seeing the replies here, I don’t think others got that as well . Heck when I joined there was no Pro, no salary. Fi money only allows salaried persons to join, while Jupiter does not.You can’t justify everything saying we envisaged our users will be salaried professionals.
You were running offers on BookMyShow, Jio where if you create a new account on Jupiter and enter a specific code while joining, you’ll receive massive discounts. The discount was the reason my sister joined, there was no reason to believe the app, or the service was envisaged for professionals.
The charges for failed transactions were increased while the amount of charge free failed transactions reduced from 5 to 2. Again, community here was discussing this first before anything was contacted by Jupiter.
YOU need to be more proactive, more transparent. I think this is clear from the replies here.
then i use it for 1 year completely free ( first year free and joining charges also free that time) .
