User Story: “I do not remember things; I do not remember blocking this card/I do not know how it got blocked. I have the physical card with me though.” On the screen, there’s no information regarding who blocked this/why was it blocked. Here’s what could be done: Provision for furnishing reaso…

@Shawnpinto Please let me know the next steps to get a refund for purchasing a new physical debit card!

Likewise my card got blocked. :smile: I was just about to call support when I saw this thread. Thanks for the community @Shawnpinto . Could you please inform the team to send a corrigendum by email. That would be immensely helpful. P.S. order a new card, fingers crossed for the refund. [IMG_20221…

@Debosmit_Majumder @alanabraham @Anshika Folks! To make this easier, we’d strongly suggest raising a ticket with the support team to initiate the refund. That way, the process is in place and can be tracked. Once created, we’ll take it from there :slight_smile:

Already ordered one and tried raising a ticket but the support agent is taking a lot of time. Please check it and do the needful. [IMG_20221227_111954435_HDR]

Hello, My Debit card has been blocked too! Not sure when, but I saw it right now. Even my mom’s debit card has been blocked. Again not sure on the reason of both? I am unable to create a support ticket as the bot gives no option to initiate chat support. It’s like searching for support agent li…

Let team check it. But debit card goes on blocked state if it is not being used for any txn for minimum period of 120 days. It is being done for security reasons. @Shawnpinto pls check this case

Thanks for the clarification. So, does that mean if card does not get used for 120 days, the user will have to buy a new card again and again? 3 purchases in a year! A temporary block would make sense, if it is for security reasons. Also, why is support being made so difficult to reach? It shows …

We’ll have a look at this and connect with you @Pratyushh Also, here’s how one can connect with the support team. Live chat - The icon should be on the home page. Top right - (?) Symbol. Settings > About Jupiter > Contact us would give you all the options. Since you’ve already done it. The…

Blocked Debit Card

Bug hunters

Debosmit_Majumder (Debosmit Majumder) 27 December 2022 06:26 31

1332927 is my ticket ID.

The current resolution is a refund of 250 Jewels or INR 235 as cashback.

Could have been better if we received the metal card by paying 235 instead

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Blocked Debit Card

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