It has been a month my account has been frozen on all credit transactions. I’ve written a mail several times to fraud operations unit as asked to me in the app but no response, I’ve tried calling numerous times but nobody answers. I’ve written to support team and they always ask me to mail and call fraud operations unit only.
It’s been about a month all my money is blocked and transactions are at hold and customer service has been very poor.
Kindly look into this at the earliest
@shawnpinto help the man out
Hello, my account is freez I don’t know why?
They didn’t send me any mail or any call, without prior notice how they do it?
Suggestion please
You can contact via mail for details cybercare@jupiter.money and support@jupiter.money
You can also check your inbox for account blocking reason, they will mailed you for update and procedure and clarification . Do check spam and promotional folder also.
For more information click here.https://jupiter.money/blog/bank-account-frozen/
please write to Jupiter support team at the follow email - support@jupiter.money and provide all the required details. They should be able to help you with the next steps.
My account also freeze
How to unfreeze it please tell me bro
@Shahid3 please refer to this blog for the next steps -
I don’t know how it freeze
@Shahid3 the blog will provide the email address of the team that will assist you further
My noc has been submitted by the police department but the Jupiter didn’t update the unfreeze. I tried to contact no one is answering. @Shawnpinto @Devansh_Bartwal @JupiterProUser
Don’t worry then @Shawnpinto will help you out with it. I would still recommend you to drop a mail to Jupiter with the NOC.
I don’t receive they sent to the Bank
I haven’t received any mail regarding the complaint details. @Shawnpinto please send the complaint details. It’s been 20 days since my account has been frozen.
I hope bro Jupiter doesn’t care about the customers they don’t even look forward. In this kind of matters it’s better to open a normal bank
I’m trying to contact Jupiter via call after freezing of my account no one is picking up the call @Shawnpinto is this is how you treat your Jupiter customers?? After they had a problem??
I suggest keeping the conversation on email since the cybercell team would be looking into this.
The forum wouldn’t be the right place for this.
If you’re already in touch with them, you will need to be patient. Once the update for your case arrives, you will be notified. If the action is pending on your end, you will need to update the team.
Folks, please follow the process.
I called Jupiter customer care and they said they can’t provide me with the complaint letter. Why can’t Jupiter provide the complaint letter which they received? How will I arrange the proof without knowing which transaction my account was frozen for?
Its been one month now that my Jupiter bank account is frozen. Had contacted jupiter cybercare and they said, its due to a police case filed in West Bengal. I have been trying to contact WB cybercell, but there is no response from them inspite of sending multiple emails. I agree with @Vijay_Ari_Raj_T_A . Why cant jupiter just share the details regarding the transaction which led to account freeze, so that we can arrange proof for the same?
in which state was complaint registered against you?
Mine maharastra .
Get an advocate
