Account freeze and credit freeze

One and a half lakh rupees was going to be credited to my Jupiter account but Jupiter blocked my credit due to which the money is not being credited and the payment has been approved by the merchant. Due to the payment being approved, I am not able to credit it to my account and Jupiter is not unblocking my credit. For the last 25 days, I have been continuously mailing your customer care and cyber care. If you can’t find any solution to this then You unblock my account credit

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1.5L from Twitter … that’s means business payment
As per as i know Jupiter doesn’t offer current account.

Anyways check you registered mail linked with Jupiter account for appropriate instructions mail received from Jupiter support

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@Mukesh0029 sorry that you are going through this.

@Jiten @Nikhil_Godbole @Shawnpinto

Can’t Jupiter have a detailed page for this issue? Dos and Don’ts for account maintenance.

I understand there is a reason for freezing the account and I understand that the law enforcement may not want Jupiter to inform the account holder the reason for the account freeze. But that is after the freeze. Can’t you inform the account holders in general about probable reasons for account freeze.

Some of the reasons I read on the community…

  1. Crypto purchase using Jupiter account
  2. Income declaration during account opening is lower than the credited amount
  3. Police Complaint/FIR against the account or account holder

Many people are posting the same issue in this community. There may be more who are not aware of the Jupiter community.

credit in Jupiter Bank account

@DigitaL So… are freelance payments credited to Jupiter also considered business payments?

How do other bank deal with this? Do all banks need current accounts?

I am curious…

अब मेरा अकाउंट अनब्लॉक होगा या नहीं मुझे सिर्फ यह जानाना है क्योंकि क्रेडिट ब्लॉक के कारण मेरा पैसा अटक गया है और मैं दूसरे अकाउंट में उसे नहीं ले पा रहा हूं क्योंकि पैसे भेजने वाले के पास से approwal हो गया है

Have you got any mail from Jupiter Team?
And if yes, and you have given satisfactory responses, I think the freeze will be lifted. But still, the process may take some time.

Well it varies from bank to bank.
In fact branch people will tell you to open a current account for receiving any form of recurring business payment from day 1 of your business venture
but they can’t force you to either convert to the current account or close the account until you cross the threshold limit amount set by the bank.
In India we can still add our savings account to the GST portal.
So nothing to worry… we can still receive business/freelance payment in our savings account but in limited amount.

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मैं पिछले 25 दिनों से इंतजार ही तो कर रहा हूं पर उसका कोई निष्कर्ष निकाल नहीं रहा है तो मैं क्या करूं मेरे कुछ पैसे मेरे जुपिटर खाते में आने वाले थे वह अब क्रेडिट ब्लॉक के कारण ऐड नहीं हो रहे और वह पैसे भेजने वाले के पास है अप्रूव्ड हो चुके हैं जुपिटर ब्लॉक के कारण मेरे अकाउंट में ऐड नहीं हो रहे हैं जिसके कारण मैं काफी सारी समस्याओं का सामना कर रहा हूं तो कृपया करके मेरे खाते का क्रेडिट अनब्लॉक करवा जल्द से जल्द

कृपया इस पोस्ट को पढ़ें।
इससे आपको मदद मिलेगी. उम्मीद है यह जल्द ही solve हो जाएगा :+1:t2:

I don’t think people in the community will be able to solve it and definitely not right away.

You need to take this through the official channel - customer support.

I understand that you are in communication with the support for almost a month. But I don’t think there is any other way around this. :slightly_frowning_face:

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The sender will get the money back as refund.

Same happened to me for many transactions.

  1. Navi mutual fund redemptiom - they sent me a demand draft when the payment failed.
  2. Quant mutual fund redeemtion - they sent me the money in the other account.
  3. Nippon India Mutual Fund redemption - there my money is still stuck they are asking for a very long procedure for the bank account Change.

Payment approved ho gaya h

Do you mean you have got the money in your Jupiter account.

As far as I know if the money is not credited to your account, it will be credited back to the account from where the money was transferred. At least within India, this is the norm.

@Abhinav_Goyal Thanks for sharing this information.

I want the money in my Jupiter account. If the money is credited back to the account then I will not get it back. This is their clear statement.

That’s awkward. Twitter being a big brand and a corporate company, it shouldn’t shouldn’t do that.

What you have earned is your money. I don’t think they’ll claim it because of an account issue.

Twitter would definitely have a process for these kinds of issues. Please look into forums that may discuss this problem.

If the transaction have once failed then there is no way that the amount will come to your account automatically even if your account gets unblocked.

Yes I agree on that point. It won’t automatically be resent.

So you’ll have to contact Twitter and raise and complaint and they’ll resend your money. As I said, that is “Your Money”. Nobody can claim ownership over it.