I had to reset my iPhone to factory settings a while ago. As I began the long and arduous process of re-logging into apps (thank heavens for iCloud!), a lot of apps worked just fine without a hitch.
Tap to open. A click or two, and boom, all your data is synced in from iCloud!
Fi logged in just FiNe (pun intended).
Then came Jupiter’s turn. And boy was I miffed.
Jupiter needs me to resend my verification sms via my phone number + mPIN + two attempts of failed verifications because the texts messed up (I guess). Took a total of five agonising minutes before I came to the conclusion that the login to our app is a very annoying process.
MPIN is secure enough to act as the defacto password. What we need is a username for the account, that’s independent of the upi I’d.
Needs to simple, and customisable.
We should be able to add the username to our profile, and be discoverable by other Jupiter users in case they’d like to search for us.
In hindsight, the profile + UPI id should work as a fine combo for social though. Username needn’t be made public, but it’s VRY important regardless. Lest we forget, it needs to be user customisable. Sorta like a one time setup.
This is not unique to just Jupiter. All banking apps behave almost similarly!! Security is utmost important here. Nothing can be done until your phone no is verified. Every thing else is secondary. Then there is a dependency on telecom operators/banking partners and their systems.
Fi money is a neobank app that uses Federal Bank’s infra, the same as Jupiter. When their app can login just fine without any of the mumbo jumbo, this is no excuse.
Reiterating, none is asking for Jupiter to dilute the security. Merely another post amongst quite a many requesting for basic login infra that EVERY BANK OUT THERE has.
wondering how FI is achieving that ? If you had no problems with FI then should have the similar experience with Jupiter as well. Although there are many things which FI does but Jupiter doesn’t, an example is phone no. change. Hopefully we’ll have all these features one day on Jupiter…
Your feedback is duly noted and we will definitely work towards making the login experience simpler for you
Also, the option to edit personal details is something the team is already working on and you can expect it soooon!
Jupiter is almost completing 1 year still they didnt resloved that sms problems😂 nothing they just ignore the feedback that’s why i stop giving them the feedbacks. They just don’t care. only want money and money🤑
Normally banking apps send an SMS while registering devices. This is very well visible specially on iOS as it opens messaging app and let user decide if that’s something he is really intending to do. But in case of FI it works bit differently, it is registering the device without sending the SMS. It asks for mobile no., sends a text on that, asks user to provide OTP. Meanwhile in background it somehow detects the actual no. on the device. Its definitely not sending the SMS & it doesn’t rely 100% on OTP as well as I tried using it on different mobile having different no. and it didn’t work.