Unable to login as no option to enter mPIN

Bug hunters
1

When i try to login my Jupiter app it’s showing an error

“Jupiter Need Access to your biometric”
Please enable biometric from your device settings

This is the problem occurs every time I’m trying to open the app , there is no option to use mPIN,

My phone’s fingerprint doesn’t work, and i have face verification enabled, still they are asking for Biometric, no option to continue using mPIN.

I have balance in Jupiter and they are not giving me access to their application, i need solution!

2

Hi @SHUBHADIP_BATABYAL ,
Is this screen appearing

image
image1125×2436 142 KB

Clicking on the mpin button, It should open the mpin page.

3

No there is no option to use mPIN, only showing button of “Retry” to retry accessing biometric option

4

Try updating the app, clearing its cache and then try if it works or not.
If it still does not work try reaching out to jupiter customer care.

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