Verification fail

I have entered all kyc documents correctly,even everything is matching and i have been using it for years now , but the video verification failed even though i was in a lighted enviornment pls help me get a verification asap and try to fix this issue

Hello Jagan,

We regret to hear about the issue you’re facing. We’ll be contacting you directly via DM to address and resolve your concern.

Thank you.

How are u guys going to comtact me sir can i know?