Hey all,
My account got frozen and i tried to redeem my SIP at the same time. now SIP is not showing in the investment tab or in balance tab. please help.
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Is your account frozen for due to certain transactions getting flagged? If yes, you should have received an email from the Jupiter team to provide details. I hope you have responded to it and continue to follow up.
For the SIP redemption, coordinating with Jupiter Support team via call and email (email preferred) is best possible option. Prior to writing to the support team, you should try the solution suggested by Abhishek.
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Yes, i have replied to the mail with the proofs. any idea how much time it will take to unfreeze ?
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Unsure on that front. Considering this goes to partner bank’s risk and fraud prevention team, this may take a few days. What is defination, unfortunately, none of us here would be able to confirm.
Hey @Romaiz the team checked this out and connected with you.
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