“Reaching My Boiling Point – Why Can’t I Speak to a Human Executive?”

Feedback & Ideas
1

I’m honestly reaching my boiling point with Jupiter’s customer support.

Every time I raise an issue, I get an AI response. Even when I specifically ask to speak with an executive or call support, I still can’t get proper human assistance.

This is a banking service involving real money. How difficult should it be to speak to an actual person?

AI should assist customers, not become a wall between customers and executives.

2

@bensonbz you can reach our support via chat, voice and email. The systems are designed to connect to human agents when query is not resolved by the system. We welcome your feedback.

Please also share us the ticket ID where you have not received the human response and I will check it.