Namaskara to the vibrant Jupiter Community!
My name is Karthik and if my way of greeting didn’t it give away, I’m a Kannada speaking native from Bangalore.
I manage the Customer Support and Experience Products at Jupiter.
Previously, I have been been a software developer, product manager and more recently a founder.
I spend my personal time making music, playing a sport or working out and connecting with startup folks. Once a while, I even binge on interesting TV shows.
We at Jupiter take providing you with the best user experience very seriously.
Reading this thread on your past poor banking experiences has been very insightful.
I would also love to know the good experiences you have had, not just limited to banking, so we can learn from them too!
Let me go first.
Recently one of my Bank (one of the larger PSU Banks in India) SIP mandates failed due to insufficient account balance. Hoping to get a refund as I have never let it happen earlier, I reached out to their support. A lady answered my call and took my request. A few hours later, I get a call from the same lady - says she needs to close the ticket immediately, shares the mobile number of the head of the department and tells me that he can resolve it for me.
No surprises for guessing - My calls on the mobile number went unanswered for 2 days and I just gave up after that (In retrospect, I don’t even know why I thought a call on a personal mobile number would be answered for help requests!)
Sorry, I lied. But, this is a poor banking experience I have had recently, and we all have had one or more such experiences.
Why don’t you tell us some of your best experiences below so we can make them a regular occurrence for you?
(Best experiences not just with banks, any product or brand that you use.)