I despise banking. The rules favor the banks. All their bullshit about service and customers-first is just that.
It happened with me during the Demonetization period at ICICI bank, Darbhanga branch.
I had some amount of old notes with me which had to be submitted before 30th dec 2016. Otherwise it would have been useless. So i approached bank on 28th Dec.
I was not an account holder. My mom and my sister hold a joint account. My mom had given me an authority letter to make the deposit on her behalf and to represent her.
I reached bank, filled the deposit slip and submitted the money with the cash to the teller. He accepted it and gave me the remitters slip. I was then waiting for someone in the bank. After 5 mins or so, the teller came to me and said that your deposit cannot be accepted. I was then asked to see the manager who took my remitters slip and told me that the money cannot be deposited since my kyc for the account is not complete.
The real drama started now. I told them that my sister had completed the kyc just 15 days ago (after Demonetization). But they wanted the re kyc done. So i asked them about what paperworks where required for the kyc updation… before telling me the documents, they told me it would take 7 days for kyc updation. (Which bank takes 7 days for kyc updation in 2017 i dont know).
Then they tell me that the account holder will have to personally come to the bank to do the needful. I knew they were making this up. So i protested. But they wont budge.
Then i asked them if there was a way i can deposit the old notes since only 2 more days were left for. Imagine my surprise when the manager said “you can try other banks”. In nowhere in the history of banking, a manager of pvt bank would have advised a customer to make deposit in some other bank.
Anyhow, i was a bit desperate and they looked not interested in helping me. I started suggesting ways to make the deposit. I asked them if i can open another account? They told me i cant open with old notes. They said they are not allowed to open new accounts with old notes. (So all those who did not have account were supposed to let there cash go waste). I asked them to show me the circular which instructed them for the same. They fumbled. And then said that its at the discretion of the bank to decide whether to open an account or not. So in short they were telling me that they will not open my account. They refused to open my account. By this time i had lost my temper and was arguing loudly with the managers.
Usually, the customer tell the problem and the bank ppl tell the solution. Here, the customer was telling the solution and the manager was stonewalling. They were taking absolutely no interest and initiative in helping me. ICICI did not want the old notes to be deposited and hence where doing everything to avoid it 2 days before the actual deadline.
Then as i was leaving, i again filled the deposit slip and asked the manager to write down the reason for refusing to deposit the money. The manager refused to even give the reason in wiring. He said they will only talk to the account holder about anything. I reminded him that i had the authority letter from the account holder and that any reason for denial of deposit has to be communicated to me. He said the letter has no meaning and asked me to exit the bank. Some other employee also came and started criticizing me to waste the time. Then he looked at the manager and said, why are you wasting your time. Stop talking to him.
I was treated like i was breaking the law and trespassing in the bank when i was just a common person trying to deposit money in account. The tone of the security guard changed after this.
I decided never to have any business with the ICICI ever again even though its next to my residence. Because if the bank cannot help me when i need its help the most, then whats the point of doing business with it.