Hello,
Can you please improve your IN App chat support?
Because when agent is assigned He/She not replying me when I asked her.
She said we are on another chat!
My problem is not solved and she is Chatting with another customer.
@CarolinMerces I am very sorry to hear this. I assure you that this will not be repeated. After all, our dream is to give all our customers a world-class experience. Thanks for highlighting 
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Yes, this should be improved 
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