No reply on chat

A few days ago I had initiated a chat to get Jupiter bank statement. I was told that I would receive the statement on my email within 24-48 hours. I didn’t receive any statement in the said period so I replied back on the same chat asking for update yesterday evening. But I haven’t received any reply till now.

Also didn’t get any message like any new agent joined or same agent joined to read my yesterday message so 10 mins ago I created a new chat reporting that there has been no further update on my yesterday message but no agent has joined this latest chat yet and it says “Sorry, no expert is available at the moment”

@gegobyte The agent has responded. Please check your message inbox, I’ve left my number. Feel free to call me about these situations.