no human in loop, not in chat or call support

I’ve been trying to get my query resolved from past 3 days, tried calling the support numbers, and all i hear is IVR, no option to talk to human, on the other hand the chat supports ai is shit, i mean everytime i prompt to connect me to an human, he’s like “tell me im here” and the proceeds to do nothing, im too much stressed, when i had talk with federal bank they told Neo Jupiter is seperate branch, please cann jupiter for info, and im still on the same boat as i was 3 days ago.

  • its been more than 2 days, and no email replies

Hi @Kshitij_Varma Please note that the chatbot is capable of handling all account related queries. There are connects via IVR as well and emails are delayed due to high volume but it is temporary.

Please let me know your issue so I can help you.