Problem while account opening

Hello, i want to open account in Jupiter, but having problems in verification.

My application got stuck for some months.
Need help, Thanks

Hai @Silly Welcome to the community.
Are you getting any specific error message?

I suggest you to attach the screen recording (if iOS) or capture the error from another device (if on Android).
Also please send the same to for raising a support ticket.

Try uninstalling and reinstalling the app. (Also, check you have working SMS plan)

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I mailed Jupiter support a month ago… but it got no were.

Tagging @Nikhil_Godbole
Hope he can provide some clarification

I aslo talk to Jupiter customer care about this, they said you can’t open account.

@Silly What document did you provide for identity verification?

I guess the issue is there.

Have you opened any other Neo Bank or Payments Bank account? If yes, have you faced the same problem there?

I have provided aadhar & pan card.

No i haven’t faced any problem with other banks

This screen is after the face verification

OK. No worries.

@Nikhil_Godbole is looped in. He may be able to help you.

I hope so…

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Seems like nikhil ji not available…

Don’t worry…The delay may be because of weekend
You will definitely hear from him soon :+1:t2:

Nikhil also needs a long weekend :wink: .

Let me check and come back by next week on this.

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Now my application stuck on this page

@Silly No error observed for your issue at the backend. Please try again and let us know if you are still stuck on the same page.

Kill the App once and restart the phone before trying. Make sure you have good internet connectivity.


I tried again as u said, but still the same thing is happening… stuck on this screen.

I wait on this for 20mins… ni progression.

If possible, can you try it on another phone? on any sibling’s or family member’s?

Ok will do that