Unable to open account for you

[Sylvester_Fernandes]

Hi @jupiter Team,

It’s really annoys when a new customer choose to use Jupiter, because of the customer verification problem

Problem faced - Can’t create a new account for you

It’s been quite few tries and still it’s the same error. When we contact we get the response as there is no getting further into it.

I want to know the reason atleast. I know your algorithm does a logical way to identify. Isn’t it capable enough to provide reason for rejection of new customer?

Support team is literally thinking what to tell further and says not to use Jupiter lol

I am hoping this message reaches to Jupiter production head - he understands this

Thanks,
Sylvester

[razack (ABDUL RAZACK K P)]

I believe this thread could be helpful in helping you understand the issue.

Account Opening Error

@Satyajit_Singh , I was able to speak with Khusal from the salary account team today. While the discussion was around the opening of accounts via a company-specific link, we did touch upon this point. He advised that Federal Bank allocates a set number of slots to it partner banks for new customer on-boarding. When these slots are taken up, these either get adjusted in the slots that get allocated for the next day or the team has to reach out to Federal Bank to allocate more slots for the day. W…

[yagnesh01 (Yagnesh Kubavat)]

@Sylvester_Fernandes Situations like these, I would request you to report this to the support channels. If response that comes in does not help, you can share the ticket# and along with the other relevant details with Shawn and he will get you assistance.

[Sylvester_Fernandes]

Hi Abdul,

Understood.

Thanks,
Sylvester