Unable to create Jupiter account. The app says, 'There's issue with your identity verification'

Help
1

Few days back I tried to create a Jupiter account. I completed KYC and after the take a selfie step, the app started giving a message ‘Umm. We cannot open a jupiter account for you. There’s an issue with your identity verification. You can close the app.’

Today I reinstalled the app and I’m getting the same error message. Please resolve this issue and fix the identity verification process.

1 Like
2

You could contact support@jupiter.money for further help. They can help you with it :slightly_smiling_face:

2 Likes
3

Same problem i am facing more than 1.5 year i have communicated with the support team but problem didn’t solve “issue with identity verification” please resolve it asap.

4

Same issue what to do