Issue with my identity verification

Why I’m getting this message " There’s an issue with my identity verification"

Welcome to the community @kunaldeyy
Please email the issue to support@jupiter.money for more clarification.

I mailed 3 times but did not get any help

@kunaldeyy this message usually means, your identity check has failed initial onboarding system based verifications. Usually, when this happens, the account cannot be opened. Suggest you call the customer care tomorrow and speak with them.