I have reached you guys many times via call and email regarding my issue. Now that I know one thing that there is no way for you guys to identify an account holder other than using his phone number which questions on why I should trust my pot funds to someone who doesn’t have a proper way to authenticate a customer even when biometrics and video verifications and lots are available.
I had got my phone stolen on Dec 13 and along with it, I lost my sim which was registered under my sister’s name and she is abroad right now. So I couldn’t get a duplicate of it. I went to the nearest federal Bank and updated my phone number over there and I had filled the email address registered on the form. They said I’d get access to Jupiter in 24hrs. Now that I am trying to login to my Jupiter, it shows a message that “the email is address is registered to another number (old number)”. I reached out to your customer support via call and chat number of times which I found to be a complete waste of time and energy. I had no issue with updating phone number at Kotak Mahindra which is my salary account. Why do you guys have no way of verifying an existing user other than phone number? I even got my Pan card and aadhar updated while you guys still have trouble sorting my issue out. Not even a ticket numbe was raised even after reaching out so many times. How can I trust someone like you when I have my savings pot stuck inside it? Is there no way for your system to authenticate an existing customer other than using phone number? Wow… explains a great lot of security in keeping the money inside the account, heh!