Locked out of my account after moving abroad — old number deactivated, no callback

Help
1

Hi Jupiter team and community,

I’ve been a Jupiter user for a while, but I’ve been locked out of my account for some time now, and I’m hoping someone from the team can pick this up, since regular support tickets haven’t worked.

What happened:

I moved abroad for work (Saudi Arabia). I’m back in India for a short visit. My Jupiter account is linked to my old Indian number (+91 88259 XXXXX), which got deactivated by the telecom operator due to non-usage. Since app login depends on an OTP to that number, I’m now completely locked out of my own account and funds.

What I’ve tried:

  • Bought a new Indian number (+91 80560 XXXXX) specifically to sort this out
  • Raised multiple support tickets requesting a mobile number update
  • Requested callbacks on my new number — never received a single call
  • Sent a formal grievance email to support as well

At this point, I’ve done everything available to me on the customer side, and I’m stuck in a loop: I can’t update my number without logging in, and I can’t log in without my old number.

What I need:

Someone from the Jupiter team to DM me so I can share my registered details and ticket numbers privately, verify my identity, and get my mobile number updated.

I understand number changes need proper verification — I’m happy to complete any KYC or video verification needed. I just need a human actually to take this up.

Ticket numbers available on request. Jupiter team, please DM me.

Thanks!

2

Share your details with @Ashwitha through a DM.

@Ashwitha - Please assist.

3

Hello,@Sam_Ragul welcome to the Jupiter Community!

I’m sorry to hear about the trouble you’ve been facing with accessing your account, especially after trying multiple channels to get this resolved.

I’d be happy to look into this for you. Please share your registered mobile number and registered email ID with me via DM. Once I have these details, I’ll check the issue and assist you with the next steps.

Please don’t share any sensitive account or financial information publicly here.

Thanks for your patience, and I’ll do my best to help get this sorted.