Jupiter edge VKYC issue

Help
1

Hello Team,

I recently applied for the Jupiter Edge+ Credit Card via the jupiter app. During the Video KYC (VKYC) stage, there was unavoidable ambient background noise present that’s why agent asked me to reconnect for completing VKYC but all shows the status stating that it “doesn’t meet KYC criteria.”

I would like to clarify that my financial credentials, credit score, and identification documents are completely valid and in order.

Since this was strictly an environmental issue and not a discrepancy with my documentation or eligibility, I kindly request you to reset my VKYC journey.

Could you please help to resolve this issue?

Thank you for your time and assistance. I look forward to your prompt response

@Salini_Chatterjee @rkp

2

@Salini_Chatterjee - Please help.

3

Hi @Aditya18 welcome to the community.

Please do not worry; I will surely help you out. Please DM me your registered mobile number so that I can assist you accordingly.

4

Hello @Salini_Chatterjee,

Thanks for prompt response!!

Here is my mobile no. 9139545024

5

Hi @Aditya18 as discussed, I have raised your concern, with the team and I will get back to once there is an update.