Jupiter edge VKYC issue

Help
1

Hello Team,

I recently applied for the Jupiter Edge+ Credit Card via the jupiter app. During the Video KYC (VKYC) stage, there was unavoidable ambient background noise present that’s why agent asked me to reconnect for completing VKYC but all shows the status stating that it “doesn’t meet KYC criteria.”

I would like to clarify that my financial credentials, credit score, and identification documents are completely valid and in order.

Since this was strictly an environmental issue and not a discrepancy with my documentation or eligibility, I kindly request you to reset my VKYC journey.

Could you please help to resolve this issue?

Thank you for your time and assistance. I look forward to your prompt response

@Salini_Chatterjee @rkp

2

@Salini_Chatterjee - Please help.

3

Hi @Aditya18 welcome to the community.

Please do not worry; I will surely help you out. Please DM me your registered mobile number so that I can assist you accordingly.

4

Hello @Salini_Chatterjee,

Thanks for prompt response!!

Here is my mobile no. 9139545024

5

Hi @Aditya18 as discussed, I have raised your concern, with the team and I will get back to once there is an update.

6

Hi @Salini_Chatterjee ,

Is there any update?

7

Hi @Aditya18 as discussed, the team is getting this reviewed.

8

Hello @Salini_Chatterjee ,

Any update?

9

Hi @Aditya18 am sorry for the delay, but please note I am getting this checked on priority and will be closing it by the end of the day.

Thank you.

10

Hello @Salini_Chatterjee ,

Any update on this issue?

I am still not able to proceed with jupiter edge card application.

11

Hi @Aditya18 as discussed, your issue has been resolved. Thank you.

12

Hello @Salini_Chatterjee ,

Thank you for quick resolution!

I am able to proceed with jupiter edge plus credit card application.

13

Hello @Salini_Chatterjee ,

I have only applied for jupiter edge plus credit card but I received message from one assist about fraud protection insurance which cost 599/yearly. I could also see that under my plans in insurance section.

I didn’t apply for it. Why is it automatically showing in my plans? I don’t want it.

Could you please provide some clarification on this part?

14

Hi Aditya,
This insurance is attached with the product, pre-paid by Jupiter and available only for one year. You don’t have to pay anything for it. If you still want to cancel it, reach out to customer support and they will assist.

15

Hello @rkp,

Thanks for clarification,:+1::+1: