Unable to initiate VKYC

Hey there.

I’ve been using Jupiter for a while now. I recently got a notification to redo my VKYC but when I try to start it, it just gives me an error and makes the app buggy.

I reached out to Jupiter support yesterday and they asked me to wait a day and try again. But it’s still the same today.

Any idea or fix for this as it says I need to complete the process within the next 3 days?

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Same thing happening with me have you found any solution?

Hello Juned,

We regret the inconvenience caused. We are connecting with you via DM to assist you better. Thank you.

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Hello Ashish,

We hear your concern. We’re reaching out to you through DM to provide more assistance. Thank you for your understanding.

Looks like the issue is fixed now. I was able to submit my VKYC successfully a few minutes ago.

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