@AbhishekSaraswat Welcome to the Community Sir and Thanks for introducing this much-awaited feature.
I mainly use Simpl PayLater for recharges, and the reminder feature about the expiry of the validity of the current plan (for others also, if we have recharged for family members or friends) is the one Jupiter needs to consider if it is not there.
I have tried out the recharge functionality, works very well.
However I had a different question about paying Postpaid broadband connection bills. There is no Jiofiber biller to pay bills for, I am not sure if its Jio not integrating with BBPS or something else. Can you please check this.
Thanks in advance
I saw Jio Plans. The categories should be displayed correctly. You can copy the same as provided in the Myjio app. Users won’t feel much friction then.
For example, i usually recharge with value plan of 84 days, but i am unable to find that plan on Jupiter.
Also, I initially didn’t get the access to the new account statement feature that was released last week, while other community members already got that. However, I got the access only after connect with the team.
I really appreciate the search function with the days option available in the recharge section. It was my first time seeing this feature. Although I also use Simpl Paylater and Google Pay for recharges, they do have a search option, but not with the days filter. Even in Google Pay, searching for 28 days results in many unsorted results. However, Jupiter’s implementation is spot on.
Disliked: The contact syncing is somewhat slow and takes around 3-4 seconds to display all contacts (1994 saved contacts, may be that’s the issue ).
The section is placed prominently in the bill payment section which is good. Very happy that the provider names are getting detected with accuracy. Tested it with 5 different numbers & every time the provider was correct. While there is some difference in the placement of recharge packs under different categories, I was able to find the recharge packs that I usually recharge for. The payment experience was very seamless. Received a confirmation message from Jio instantly.
I typically use Cred, Gpay with Axis Ace Card, Amazon with Amazon Pay ICICI card for cashback. This might be a bit tricky for Jupiter.
I see MTNL has been included in the provider category. Are there plans to include BSNL as well as that has a bulk of users? May not be the target audience. Just stating this from a merchant availability perspective.
@Naveen_Jain Suggest you report this via the support channels & if you have already done that and not received a response that resolves your issue, send the ticket# and related details to Shawn via DM and he will assist in getting you connected with the correct team for a faster resolution.
Hello Naveen Jain, welcome to the Jupiter Community.
I noticed that you replied via email to the thread about prepaid recharges. However, there is a high chance that you may miss the follow-up responses to your query. Therefore, I suggest that you create a separate topic under the “Help” section of the community and provide details of your issue. This way, any of the community members or the Jupiter team can assist you as soon as possible.
Additionally, you can raise a support ticket by emailing your issue to firstname.lastname@example.org or by contacting customer care at 08655055086 (available from 9 am to 9 pm).