I am writing to formally raise a complaint regarding the unsatisfactory performance of your helpline, customer support, and mobile application services.
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Helpline Issues:
As per the IVR instructions, when selecting the option for Debit Card services (Press 1) and then choosing to block the debit card, the process does not work. The call gets automatically disconnected instead of completing the request. -
Customer Support Accessibility:
I have tried multiple options but am unable to connect with a Customer Care Executive. Direct communication is essential to clearly explain and resolve issues, but this facility is currently unavailable. -
Mobile Application Performance:
I would like to inform you that I lost my debit card a few days ago and have permanently blocked it through the Jupiter mobile banking app. However, when I try to order a new debit card, I receive an error message stating “Something Cracked.” I have attempted multiple times, but the same issue persists.The mobile application experience is also not satisfactory. It lacks reliability and efficiency, which affects basic banking activities. As a Neo Banking service provider, your core strength should be strong digital services, but both the app and support system appear weak.
Due to these ongoing issues, customers may face inconvenience and may consider shifting to other banks if improvements are not made.
I request you to kindly take immediate action to enhance your helpline system, customer support services, and mobile application performance.