Bug in placing debit card order. Unable to get fix for days

My app is stuck on this fine screen for over 2 weeks now. I haven’t been able to get any updates neither being able to place an order. Are there anyone else with the same issue? or fix?

Did you contact contact Jupiter customer care?

Yes. All I get is this issue has been escalated and we will get back to you.

@Shawnpinto can help you.

@Anna We’ll help you out with this.
I’ll send you a DM for the next steps.

Its been about a month with no fix. I’m very disappointed in this service.