Bug in placing debit card order. Unable to get fix for days

My app is stuck on this fine screen for over 2 weeks now. I haven’t been able to get any updates neither being able to place an order. Are there anyone else with the same issue? or fix?

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Did you contact contact Jupiter customer care?

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Yes. All I get is this issue has been escalated and we will get back to you.

@Shawnpinto can help you.

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@Anna We’ll help you out with this.
I’ll send you a DM for the next steps.

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Its been about a month with no fix. I’m very disappointed in this service.