Can we expect more concise & helpful reply from email support?

Dear Jupiter Email Support team

I’d really appreciate if I get a shorter, to-the point reply, not asking me to share the same info that I already had.


I had already shared screenshots of the auto-mandate, merchant, error.

Still I am being asked to submit the same, again. That too in an elaborate email like below.

Then comes the request to record screen from another device.

Never had to jump through so many hoops to get solutions for similar issues with other tech companies.

Just for transparency, here is what I already shared with the support team.

Sent everything again.

Then again new requests.

I can’t locate “Transaction → Mandate → UPI Mandate → Revocable”

Can anyone please send screenshots?

As much as I love Jupiter, I hate the support experience here.

Hello Sourav,

We hear your concern. We never intended to disappoint you. We are connecting with you via DM to have this addressed for you. Thank you.