@Shawnpinto your team need to send a SMS or email to the block account holder with reason and for more information detailed link along with … In future
" Dear Customer, your Jupiter xxxx1234 ( federal Bank) account block/ credit block due to LEA complaint/ unauthorised transaction/ kyc , etc .
For more details and unfreeze visit " link " or contact us via app.
Go your nearest cyber crime cell, talk with them… they definitely help you.
Wait for the reply… Or try to connect with another email address or and before sending email check the text and subject in some spam or promotion word detection website.
Jara jara account freeze howar por o chup chap bose ache… Nischoi gorbor ache… Nahole atokhone branch, nearby cyber branch, police, banking ombudsman complaint kore dito… but era kichui koreni… most probably account eder e na
English please
Na amar 1 takao nai account ar ami account niya vabchi na but je police complaint hoyacha seta ki hoba ami sudha ata jante chai
Hotat english chere bangla te sobai !
Setai… Khali sob ki6ute to loker ( Jupiter) er dos hote pare na .
Ha dk6i besir vag dos e eisob fintech startup er jara first theke rules and regulations, guidelines proper follow kore na , r amra oi fak er sujog niye jodi ki6u kori … Overall dos to amader e .
Asole ei startup gulo ekhon RBI er k6e jhar kha66e … Licence batil er voye to strictly kaj kortei hbe… recently SBM bank ( Niyox global/ Ind money) er ste o hye6e
Are chap nei … Se to r taka chaini je tumi ferot debe …
R chaile o ferot kno debe ? Evabe o to scam hoy
R takata charge back korar agei tumi tule use kore nilew ki6u hoto na … Police e ki complaint korbe ? Vul to tar se account verify na kore taka kno sent korbe …
Police borojor account block korbe , er besi ki6u parbe na , r je vul kore6e se court ewo jbe na , court e er theke besi khoroch hoye jbe…
So voy peyo na , tumi Jupiter+ Federal Bank a 1kta mail kore bolo account close kore dite
Power of Bengal 
Send in an idea and make sure you include these components:
And no one’s stopping you from speaking your heart out, so if you miss out on a component that’s absolutely fine
. Happy posting!
The my problem has as about frozen blocked savings account
Because my savings account has been blocked from last week
I send mail but I can’t get response as fast as possible
So therefore I think we need to fast response from our best bank to savings account holder
Thats it …
Bank is not even sending the transaction which was involved. The details will be available in the letter which they received from cyber crime.
Jupiter is just giving the complaint number. And telling us to get details from authorities.
Today my Jupiter account was frozen. There are saying that I have lot of transactions. I don’t know what to do now and I already sent a mail to cybercare but there is no response. And I did few crypto p2p on binance.
Does anyone know how to unfreeze my account?
@Drohith please read the following blog. This should help you with the next steps.
Continue to work the investigations team and ensure you provide the smallest detail that can help them. Do not hold back any information.
same scenario with my bank account; I don’t know the reason, and really now i think is really a scam all digital accounts. because no one with the customer service response on call.
Please be in touch with the Cyber care team for privacy reasons.
The team will investigate the matter and give you an update. In some cases, it may take slightly longer than expected. So, your patience is required.
The Community forum wouldn’t be the right place for addressing this matter. The platform is built for sharing ideas,news, and discussing all things Money as we build Jupiter 
Jupiter theke mail asacha 7500 taka report kora hoyeche but baki taka gulo ki hoba
Follow the process…
And please try to reply same related reply in same post.
Ami ai transaction bepare Jani na Ki likhbo ektu likhe send Kora dao dada ami English Jani na seta Ami mail korbo
Transaction amount ta vul kore peyecho naki?
In that case amount ta back to original source kortei hobe
@Ja_Na