Same with me,last one month to till now my account also frozen,how can i resoulve this problem.this is cyber complaint.how can i soulve
@Robinroy620 Please get the details requested by the cybercare@jupiter.money. Unless those are furnished, account will continue to be under the same state.
@Prvz Please check for an email from cybercare@jupiter.money and revert to the same with the details requested.
Cyber complaint can’t be resolved without the NOC from the perticular LEA or institution.
Connect same with the perticular institution and ask them for resolution and the NOC.
But it’s too much deficult if you belong from another state, and govt agencies not helping public.
I escalated this issue via mail on 5th Jan 2024, but still no action taken from Jupiter side.
I have not received any mail from jupiter
Why did they blocked my account
Same problem
My account is frozen too since about a month. It says that I should have got an email from cyber team but I didn’t get any. Checked spam too. Infact I check daily. The support team said it was due to VKYC issues which was true as I had to try VKYC multiple times due to small errors. But after successful completion of VKYC, support said the account will unfreeze in 7 days. But that has not happened and the wait continues as I have to stare at the same account frozen screen. Additionally, home screen says to add balance to account as it is low. But how can I add if my account is frozen? Bug.
Waiting for solution.
Hello Naresh,
We hear what you are saying. We deeply regret the inconvenience caused. We are connecting with you via DM to assist you further. Thank you.
Hello how you proceed to lien only disputed amount?
I’m also curious to know that because my account also being freezed by Jupiter
Sir please reply on my topic my account is frozen please help me
Mr Jonaed your account is still blocked?
Yes.
How can I approach to bank so that they lein only the disputed amount
I don’t understand what you are saying sir ,
you tell me how your account froze and how you solve it please tell me ?
Can anybody help me from Garhwa, Jharkhand. My case is registered there.
No one can help me .
Same problem but no one can help me my account still frozen .
They all are says like account is frozen someone complaint against my account number
Someone help me to unfreez my account please, Daily i am message here but no one can responsed me…
Atleast the jupiter team please reply me how can i unfreez my account.
I made the biggest mistake of my life by opening an account in Jupiter.
Jupiter is doing scam may be with all…
Someone complain on account haha its all are fraud … Executive are very bad behaviour and mailing department also send only 1mail again & again same thing no good respond come from jupiter side .
cyberjupiter has not good respond …
I am in trouble right now i am doing wrong with my self , I complain against jupiter i swear i have all my transaction screen shot because i open account 2month ago and i am doing self transfer or personal people only …
I make 1video for my self and i am doing wrong with my self if no one can unfreez my account
Hello @Shawnpinto , it’s been 6 months since my bank account was frozen due to a complaint by cyber police Maharashtra. The officer’s number your team provided don’t respond nor have any idea about the complaint. Even called the police station of the area and they too are clueless about the freeze.
As per a judgement by Kerala HC, BANKS CAN’T FREEZE THE WHOLE ACCOUNT based on requests from police investigating cyber crimes
Also, how can you deduct card fees when there’s a mandate for freeze, don’t care about it now?
Please connect with the proper officer who has actually made the complaint and unfreeze my account. Or atleast connect me with the officer.
Have already mailed the cyber team.
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My account is Frozen for more a month now with money in it. And i can’t transfer it or do anything. I emailed u team and gave them the necessary information and documents but still no help or response to fix the problem or do anything