The process will you to be persistent as well as patient
How much wait sir ? It’s already more than 48 hrs , I’m requesting all the complaint details for more than 4 days , my friend’s bank pnb was also blocked, he got all the details within 36hrs , plus there customer service also respond ASAP , but Jupiter (federal Bank) isn’t even replying my mails.
Well now it’s more than 3 days, still no reply from Jupiter customer service 
, now , should I suggest anyone to use this bank? How can we trust on their service
As of now, the only way forward is to follow up with the cyber care team.
Hello everyone.
My account was blocked due to a NCCRP complaint. I was able to follow the process mentioned in the app and received the complaint number and the station number.
Now the problem has been the station folks are not interested in speaking to me. I tried to get the transaction details which caused the problem and they’re not really interested in providing this information.
I’ve visited multiple police stations to get the details of the complaint but they don’t have information about the complaint number. I stay in Bangalore and the Investigating officer is in UP. I think a different state is causing the above problem.
Can a Federal Bank branch near me help with getting the transaction details?
Can the local cyber crime police station help me move the process along and get the NOC from the Investigating Officer?
Jupiter not sharing the email received by them when they’re asked to block the account makes this even more difficult. The helpful tone of the Jupiter support team changes to accusatory as soon as they realize it’s a bank freeze issue. This is not a good look for any bank which claims to be created to improve the banking experience for users.
Please share any other options available to help us find a solution to this problem.
Thanks
1 Like
I was able to call 1930 and they asked to me go to the local cyber police station and that they should be able to help.
I reviewed all the credit transactions since my account was opened and I have not received any transactions that are shady in nature. I’ve received only salary/reimbursements from my company and money from my friends whom I am sure didn’t complain. All the folks who have sent money to my account stay in Bangalore, so a complaint officer being in UP is not great as well.
I haven’t traded in Crypto or participated in gambling as well.
I hope this information helps fellow members who are suffering from this headache.
3 Likes
My account got closed due to vkyc is incomplete and the particular time I was admitted in the hospital and now I’m trying to open the account but it show my account has been closed due to vkyc. I have proofs of mine and I can do it by now
@Mohammed_Sameer1 When you opened a HKYC account, you had one year to complete your Video KYC. We regret to inform you that once the account is closed, we don’t have any way to reopen an account.
Update on my case.
Local police can’t provide any help if your case was filed in a different state. I’ve visited 5 police stations and nobody could even verify and provide details about the complaint details based on the complaint number.
Jupiter support doesn’t share the complaint copy which they should have received prior to blocking the account and it is just not acceptable. If they’re blocking accounts without an official complaint copy then it’s a scandal.
I have mailed to cyber and support emails of Jupiter, and waiting for them to share the complaint copy. Support from Jupiter so far has been non-existent.
It’s scary. Now, people have to use Jupiter with the fear of their account getting frozen, just like how people are afraid to do updates on their phone, thinking they will get a green line on the screen
Another update!
Jupiter does have the flagged transaction details associated with the complaint. They just don’t share it till we escalate it through emails and calls to their support and cybercare emails.
This should be provided as soon as the Bank account is frozen (Ideally, the Bank should be fighting against the request from the police to freeze the account and instead should be blocking or putting a lien on a certain amount in dispute.)
The disputed amount is for Rs. 200/- on the transaction made for Rs. 230/-. Because of this small transaction, the whole bank account has been frozen instead of blocking only that amount. The transaction was received from my friend whose account is still active and working fine in Axis Bank.
Waiting on Jupiter to resolve this by blocking whatever amount is in dispute and unfreezing my account
till the original complaint is resolved.
1 Like
Get your funds out as soon as your account is unfreezed.
There is no fair policy with jupiter here seeing from what you say.
Jupiter came through and unblocked my account due to a small amount being disputed. The disputed amount has been put on a lien.
Moving forward, I hope they create a process that is helpful to the customers in scenarios like this. This took almost a week and could’ve been the bank’s first response to the complaint.
Still need a NOC from the police to remove the lien on that amount. They’re even worse to deal with and won’t respond to any emails. I’ll have to escalate that to UP cyber police as well.
This is the final update from my end. Thanks!
8 Likes
1 Like
This is not getting followed at all.
2 Likes
Yup. Until unless it is followed, the trust in neo banks will be shaken and lost.
Also the team of neo-banks need to respond to the customer queries at first instance itself instead of dodging their calls like @Kiran_Katarki said.
Bro pls help me my account also got freeze and Jupiter is not providing me any transaction details, I’ve contacted maharastra police where my account is freeze they also didn’t pick the call , how did you get the transaction details brother pls help me
2 days ago my Bandhan Bank was also freeze because I got a complaint from up, it got hold of 4k , the bank provided me all the details, but this Jupiter bank isn’t providing me any details I don’t know why they do this.
And the bank also helped me I got that account unfreeze within 24hr I can give proof , that’s how a bank works learn something from Bandhan Bank , Jupiter bank , Bandhan Bank values their customers.
Jupiter bank isn’t giving me any details sir , and the police station too not responding, I stay in Bihar I’m a student, the complaint is from Maharashtra I can’t even go to maharastra because I don’t have that much money , now what should I do sir to get the transaction details, the bank and police station both are not helping,they don’t help customers tho they don’t even give good response. My mind is f"""Ed up sir , I’ve to pay my fees by Feb ending and I don’t know what should I do now , all my money is stuck in this bank , if I’ll not get my account unfreeze my admission will get cancelled 
. The system is sooo much corrupted.
Brother, first they informed me over call that they receive a complaint report against me , I rcvd 27k payment from my friend for his brother’s admission, then they told me the disputed amount is only 4k and they only put a lien on my account of 4k hold not freezing the entire account, then they asked for proofs I given them they told.me to wait 1week for review but the next day by 11am my hold was uplifted.