My Jupiter account is blocked today, maybe after evening
When I tried to UPI transfer via Paytm it’s showing me account blocked, then I tried via Jupiter it’s showing same…
When I opened Jupiter help it’s showing me to contact the cyber security email… Then I mailed them …
Let’s see how many days need to resolved by Jupiter, in FI Money the resolved within same day because it’s system detected security issue.
#1st time account blocked in Jupiter
Edit: auto reply saying they response within two working days… Tomorrow is National Holiday
Today I received a mail from Jupiter Cyber Security team ( which team handling frozen or blocked account) on 10.08 AM ( within 1 business day after my mail)
. [ They block my all debit transaction due to security of my account… In previous day ( one single day ) I do many transactions via my Jupiter account ( 27+ debit and credit transaction) that’s reason they temporary block my all debit transaction…
And also they reconfirm me my occupation and income source.
Then I replied the all answers on 12.29 PM today. [ One thing they also said my profile mismatch with transaction and provide details on account opening time.]
I told them I recently resubmit or update my KYC via Federal Bank online portal or website.
I opened my account when I was a student with low income, now I’m Self employed previously salaried.
Then Jupiter team call me on 2.40 PM , they confirm my identity by asking my postal address pincode, then they say sorry for the problem I faced, they assured me my problem will be resolved as soon as possible ( within 8 business hours) , and ask if I have another problem, they they say the team highlight my issue.
Nothing I do. It’s maybe I transfer and received multiple number of transaction in same day .
Number of transaction 27 maybe.
Let’s see what they reply…
I think problem is not with the number of transactions but with value of transactions. Annual income mentioned while creating account and value of transactions now performing should be relevant.
I send the mail also contact customer support but they are not answering correctly very rude talking and still they can’t find why my account still blocked.
Very irrespective, unprofessional and worst customer support .
My fi account blocked previously two times but they don’t give me proper reason, but they say they mistakenly block my account… But they asking more information so I don’t reply them … Then they unblock my account when I login app.
** But in FI Money there was only credit block no debit block, so I transfer my all money after blocking.
In FI all things automated
Yes my problem solved, you can see my original post which was edited…
So what bro ? All police are honest ? What do you think
Jupiter community champions can be wrong, and you have full wright to prove that you are not wrong
Mail Subject: Account Blocked. < your Jupiter account number>
Mail Body :
Why my account is blocked, please unblock my account as soon as possible .
My mobile number is ########## ( your registered mobile number with Jupiter)
Email ID: ########@gmail.com ( your registered email)
Jupiter account number : 7777######## ( your Jupiter account number)
Send via your registered email, and wait for their reply.
And just co-operate with them, and give them all answers.
If you are right, they give access back.
If any problem, they close your account and back your all money another bank account details provided by you.
If any police or income tax related problems: they give you details of transaction, details about the complaint and the police/ tax officer contract number or email address. Then you need to contact the official and asking them for the NOC by them with official signature, signature and details about your account. Then send the pdf to the email IDs.
Dear Jupiter support team @Shawnpinto i have a request during my account blocked , my case on the nagpur police station is still going on , they are reported me that’ my account is blocked on the chain freeze so they told me to wait , so I’m ready for it and the investigation officer told that the cyber cell is only tell the bank to block a particular amount not the entire account , so i request the team to kindly unblock my account and freeze the particular amount the mail provided by the Jupiter no one is responding
I have very bad experience form Jupiter tele caller, i guess they have only one lady and shi is very rude, while talking she close my call multiple times, so it’s not a professional work at all.
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