I had a Pot named “EMI” of tenure 30 days. Everything was fine but on 18th February I added ₹500 to it. The amount gets deducted but it was not updated in the pots. Generally, it takes 24 hrs to update the pots balance, so i thought it will get updated. Now, After 4 days I saw that the balance was not updated yet. So, I added ₹500 more on 22nd February to check if that might update it. Now, Here’s the issue, the amount that I have added on 22nd gets updated but the amount on 18th February is still missing. I contacted the support via app and they said that they will resolve the query and balance will be credited by 27th February. Now, on 27th February they closed the ticket and marked it as resolved but the amount was not credited. I had provided them with statements screenshot in that ticket number and now that resolved query itself is missing from the application help section. So, I mailed them stating the whole issue and with pictures of the issue. At this point the balance is updated in cashflow section but not in pots section. After a very long discussion over call, they said they will escalate the problem but can not tell me when the issue will be resolved and they will keep it window open but on the application they mentioned that they will contact me with a follow up in 3 working days but they are yet to contact me which I think they won’t cause their customer support said that he can’t tell me when the issue will be resolved.
The amount should be ₹3200 instead of ₹2700
Ticket Number : 3056459
Explanation of Screenshots:
the first screenshot shows the correct amount of ₹3200 that is shown when you click “View Pots” in “Saved” section but the moment you click the pot to break it. It will show ₹2700 . The money is still missing and Support is not helping at all.
Moral of the Story: Do not invest in pots no matter how good you think the concept. It might happen to you too with much more amount.
FYI: The issue is now resolved.
12 days to resolve it. 18 Feb 2024 - 2 March 2024