On feb 20th , while doing couple of transactions from pots almost about 10,000/- got stuck in my pot unable to withdraw the amount and now the pots sections shows zero amount. But the assets shows as 10,000/- remaining in the pot.
Customer service just dragging the topic asking for pot account statement where in if I try to fetch it from federal bank certificate page it says I dont have access to fetch it.
I instead I have provided the customer service my account statement with all the transactions to the pot and it also has all the transactions from the pot, and it shows a discrepancy of 10,000/- clearly.
I really dont know what is up with this issue but I have seen lot many customers faced the same issue recently. This is a huge amount for me and Im in an emergengy. I have trusted jupiter and it’s more than 15 to 20 days now and no resolution is provided.
I would like to escalate this issue and take it forward so that better and quick resolution is provided ASAP.