Hi everyone,
I recently joined Jupiter and completed my VKYC along with all the required onboarding steps. However, I’m still unable to activate UPI. It keeps showing the message: “User onboarding not completed.”
Has anyone faced the same issue? If so, how did you get it resolved? Any help would be appreciated. Thanks!
Hi Tanveer. Welcome to the community. This ideally should not happen if the KYC is completed successfully. Please share me your ticket ID and I will check this.
Ticket ID? How do I raise a ticket? I’m unable to reach out to the support as well.
Please reach out via whatsapp/ phone.
We have multiple channels for you to reach out to us. You can always email us at support@jupiter.money for Savings Account related queries. If you do not get a resolution in 2 working days, please share the ticket ID with me via DM and I will check this.
I would also like to let you know that we can only reach out on your registered number via call and registered email but not on Whatsapp.
I faced a similar kind of onboarding issue before. If VKYC is already completed but UPI still shows “User onboarding not completed,” it may be an account activation issue rather than a KYC problem.
I’d suggest contacting Jupiter support through the registered email/official support channel and asking them to check the onboarding status. Also, keep your ticket/reference ID handy so the support team can track it.
Hope it gets resolved soon!