Facing an issue with my Jupiter account onboarding

Bug hunters
1

Hi everyone,

I’m facing an issue with my Jupiter account onboarding and would appreciate any help.

I downloaded the Jupiter app and completed the Video KYC specifically to open a Federal Bank Savings Account (which I plan to convert into a salary account later). However, after the V-KYC was completed, only my Jupiter Pots account became active. I cannot see any Federal Bank savings account, account number, or any option to continue the onboarding process.

I’ve tried contacting support, but the helpline only provides AI responses, and I haven’t been able to reach a human representative.

Has anyone experienced the same issue? If so, how was it resolved? Any guidance or suggestions would be greatly appreciated.

Thank you!

2

@Bridget_Sabu - Please assist.

3

Sure- @rkp

@Mayur142- We understand your concern and would like to investigate this issue further. I’ve sent you a DM to seek your registered details so we can assist you further. No worries!

4

Hi @Bridget_Sabu ,

I have send you the requested details please check.

5

Thanks Mayur.

I have reverted to you via DM.

6

I have reverted please check

7

Sure, Mayur. As discussed, please proceed with the savings account onboarding. It should work fine now.

Thank you for your kind understanding!

8

Hi i reinstalled my Jupiter app to my new iPhone unfortunately i can’t setup my upi it shows on boarding issues. It was working fine in my old phone please assist. I am trying to contact you guys for long time.

9

@Ramya_Baswa - Please assist.

10

Hi Vidya,

We understand that you’re facing an issue with setting up UPI, and please accept our apologies for the inconvenience.

Please share your registered mobile number or registered email address via DM so that we can fetch your account details and assist you further.

Regards,
Ramya

11

Sure