On July 6, 2026, I completed my PAN verification on the Jupiter App. I intended to open a full Federal Bank Savings Account. However, due to an app onboarding glitch, my profile was routed into a standalone Prepaid Pots Wallet.The app completely skips Aadhaar and Video KYC onboarding, and it provides no option to delete these Pots or upgrade to a standard bank account.I explicitly request you to purge/terminate my current Prepaid Wallet profile and clear my PAN/Mobile data from your wallet database. This will allow me to re-authenticate and proceed with the full savings account setup on the Jupiter app interface.
@Aayush_Mishra - Please assist.
Thank you Rohit for flagging this. My official support ticket ID for this onboarding glitch is #5113638. Looking forward to Aayush’s assistance to reset my profile backend data.
Thanks Karthik for sharing your support ticket will check this and get back to you