My account was frozen on Saturday its been two days i already sent out a mail but still no reply from Jupiter or federal Bank.
Vansh, before freezing of your account, you would have received an email from Jupiter seeking certain details. Hope you have responded to it. If yes, give the team sometime to review it. If there are no updates, please send a DM to @Shawnpinto and he will get you connected to right team to address your issue.
Hai @Vansh_Bansal , welcome to the community.
There may be some delays in communication due to bank holidays, but I hope you will receive the communication from Jupiter soon.
My account froze on Friday… i sent emails till now i haven’t received any update…
Pls help me to unfreeze my account… my money strucked there… pls help me to unfreeze… Friday they froze my account from that day they r not replying pls help me pls
As I mentioned here earlier, there can be some delays due to bank holidays, but I hope you will receive the email today with clarification. Please wait
Pls help me to unfreeze pls
Rest assured that your Jupiter account will not be frozen without sufficient reasons. Please ensure that you have checked your email for any communication from Jupiter Fraud Operations. If you have received any such email, kindly provide satisfactory explanations to the questions raised by them. Upon doing so, your account will be unfrozen shortly.
Till now i haven’t received any reply
No Ma’am, am not asking about the reply. I am asking whether you have reived any mail from Jupiter Fraud Operations? Please check your inbox and make sure whether there is mail from Jupiter or not regarding freezing your account.
No I haven’t received any mail
So I would suggest to use the “Chat with us” option from the app (help menu) since its the fastest. Also, you can call at 08655055086 and raise your concern.
Hey Nishita, the team checked this and had given you an update over the call.
You can follow up on the status through email.
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Someone called me from jupiter and they said i wil get an email about complaint by end of the day
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Nishita, your anxiousness can be fathomed. Having said, I urge you to work with the Jupiter team and follow the due process. The fact that you received a call from the team, is a start. More information will follow. Please respond to them as soon as you can.
I got a mail about complaint… where i can contact now to submit my details and where i can get complainant details
Give reply to that mail you recieved form Jupiter.
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Ni Nishita, the email received should be giving you the next steps on what information is needed and where to submit. If it States this is a system generated email, then it will for sure mention who to contact to submit the information.
@Nishita_Ps What is the current status of your account?Is everything good?
Typically, the Jupiter team reviews the responses provided by the customer and if they are satisfied, they unfreeze the account that is under investigation. I hope she has responded to them. However, it may take few days to reach a final conclusion. 
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