Repeated KYC Completion Warning After Successful Verification

Help Bugs
1

Hi Team,

The application continues to display a warning prompting completion of KYC verification even after the KYC process has been successfully completed.

Observed Behavior:

  • User completes the Account KYC process successfully.
  • The warning message disappears initially.
  • After a few days, the same KYC completion warning reappears in the application.
  • This occurs despite the user’s KYC already being completed and approved.

Expected Behavior:

  • Once Account KYC has been completed successfully, the application should permanently recognize the verified status and should not prompt the user to complete KYC again unless additional action is genuinely required.
2

Thank you for highlighting this, @CaptArcadian Please reachout to our support team and they will help you clear this out.