About KYC not done showing in app

[Kime_kano]

I hv done my video kyc but its showing its not done but when i press to complete my kyc its saying done so why its showing still not done any help

[0Abhi0 (Abhi Goutam)]

Change Category to help

@Shawnpinto @Team @Abreen_Khanum

[Aswin_Benny (A$w!n~Benn¥)]

It would take a day or two after completing KYC to have that banner removed sometimes . May I know when you had done your KYC?

[razack (ABDUL RAZACK K P)]

Hai @Kime_kano Welcome to the community.
As @Aswin_Benny pointed out, it may take some time get it the banner removed.
Kindly see the below post for more info:

KYC bug, help pls

@I_M once the VKYC is completed, it takes a maximum of 72 hours for the status to get updated. If your KYC was done today, suggest you wait for 72 hours for the status to get updated on the app. If it does not happen, then take a video from a different phone from start to end and share it with the support team at support@jupiter.money

[Kime_kano]

Ok thnxs