Receiving money from international bank

Why am I not able to receive money from international bank it is almost 1 week over frm the transfer has been confirmed, still not received

Hey :wave: welcome back to community. Any international transfer takes upto 2-5 working day maximum. If you not received by 1 week then create a ticket from support channel, they help you out.

It’s been more thn a week not yet received

Then create a ticket from support channel.

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Nice to see you back @shakthi_kiran
I suggest you to use the help section on the app for a quicker resolution.

As suggested by @Surojit_Ghosh , please mail your issue to support@jupiter.money or call 08655055086 (available 9am - 9pm) for raising a support ticket.

Hoping it gets solved asap.

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