Hi everyone,
Just a quick reminder about how to handle support issues and escalations. While we love seeing the discussions and helpful advice shared here, please keep in mind that this community forum isn’t an escalation page.
To get your issues resolved securely and quickly, the best first step is to use the chatbot in the Jupiter app. It can actually resolve a lot of queries right away. If your issue needs human intervention, the bot will automatically transfer you to the support team.
If you already have an ongoing case that needs to be escalated, here is the exact contact matrix you should follow:
For savings accounts, investments, pots, and loans:
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Phone: 86550-55086
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Email: support@jupiter.money
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Jupiter Pots Email: support-jupiteraccount@jupiter.money
For the Edge CSB Bank RuPay Credit Card:
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Phone: 08045219280
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Email: edge-csb-support@jupiter.money
If you aren’t happy with the resolution: If you’ve gone through standard support and are still unsatisfied with how your case was handled, you can check our Grievance Redressal Policy here and write to the respective escalation department: Grievance Redressal Policy
One important request: Please only write to the specific department for your issue. Avoid CCing or looping in all the email addresses at once. Doing that creates duplicate tickets in our system and will actually end up delaying your resolution.
Also, for your own safety, please remember not to post personal details like your phone number or account information publicly on the forum. Always make sure to include your original ticket ID when reaching out to the escalation team.
Thanks for helping us keep things running smoothly!