Problem facing on completing vedio kyc

[razack (ABDUL RAZACK K P)]

Dear @Vishnus, Welcome to the community.
I kindly request you to edit the post to the issue you are currently facing (if possible, attach the images too).
It would help the team to understand the actual issue

Edit Thanks for editing and posting the actual content.

I think Jupiter needs an Actual PAN card to process your request(since the signature may be missing from it, if you have applied directly with aadhaar database )…not sure, but Hopefully the team will look into it and resolve the issue asap.

Is physical reprint of instant e-pan valid for kyc?

@JupiterTeam As we all know ITD already introduced e-pan as a valid document and a simple e-pan generation trough aadhaar authorisation. But the problem is that the signature of signatory is not there. So my question is that the physical reprint of instant e-pan with ITD hologram valid for KYC on jupiter or any other bank even without signature?