Money debited from account but not reached the merchant

Hi. I had made an offline purchase purchase at Levi’s last Saturday using my debit card. The money got debited but the transaction failed from the merchant. I was promised that the refund would happen by today but I haven’t received it yet. Can anyone help me with what I need to do next?

Hai @akasshmurali Welcome to the community.
For a quicker resolution, I suggest you to use the chat option on the app.
Further, you can send an email to mentioning transaction details.

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I’ve already tried it. They’re just asking me to wait but for how long?

@Bhoomika_Gowda @safwan.ahmed Please look into it

Hello Akash,

We hear your concern. We regret the inconvenience caused. We are connecting with you via DM to assist you better. Thank you.