I had paid a debit card payment on parivahan sarathi website and the transaction was successfull-showing on Jupiter App and showing failed on the website,money got deducted and still didn’t reflect to the receiver…Will i get my refund back?How can I get it??
Hello @iAmAlanSabu, it’s possible that the problem is with the Parivahan Sarathi website. Technical errors on the website can often cause these kinds of issues. I suggest checking your payment status on the website after 24 hours. If it still shows as failed, you can be assured that Jupiter will provide you with a refund.
In most of the cases, the refund is issued automatically without any request or complaint. Raise a request only if you didn’t receive the refund amount even after a normal time period, say 2-5 business days.
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Agree with Abdul. I beleive the normal TAT for refund of a failed transaction is 5-7 business days. At least that has been my experience.
First check your payment status, if it’s successful or not in the parivahan
For license related payments⤵️
https://sarathi.parivahan.gov.in/paymentscov/PayStatusVeri.jsp
For vehicle fees related payment⤵️
https://vahan.parivahan.gov.in/vahanpgi/faces/ui/transactionStatus.xhtml
If the Payment got failed on parivahan site but showed successful on jupiter, then just send a mail or contact your state transport department, they’ll definitely process your refund.
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If the payment has failed on the merchant’s end but has been successfully processed by the bank, the merchant would need to initiate the refund process from their end. I think it will not happen automatically.
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May be I did generalise. A few days back while trying to pay credit card bills on Cheq, a few payments failed and the money did get deducted from my account. Cheq issued the refund in about 5 business days.
But we’ll know this government sites are not do their work promptly.
In my personal experience, I encountered a similar issue with a failed transaction and only received the refund after reaching out to the concerned department.
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Agree with your comment on the government agencies approach to work.
Thankyou for your valuable time in helping me guys @razack @saurabh.s @yagnesh01 
I feel happy to be a member of this community…As @saurabh.s bro said,i had just mailed to helpdesk-sarathi@gov.in regarding my issue to either refund me the amount or to make the transaction success…Special mention to @razack in clearing me all doubts regarding the issue…Rest Im going to wait today and i will update you guys after my issue gets resolved… 
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Happy to help you brother. Please do not hesitate to post here if you have any further questions… 
Btw, this is me sitting in front of parivahan site from 10 am to this time, for upgrading the license to smart card… 
Be careful to make payment as i got this issue by making payment while upgrading to smart card yesterday…now the server is 
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If you’re curious about our discussion, I regret to inform you that despite Kerala’s high rankings in various areas, our transportation department services remain stuck in the 19th century. Up until last month, driving licenses in Kerala were issued as laminated papers, causing embarrassment when compared to the smart licenses issued by other states. 
Happy to see some sort of change happening at last. 
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Abdul, in mumbai, sometime back our RTO had no clue how to proceed further as the contract of the company preparing the smart cards had expired and was not renewed. Initially, licence issuing came to a grinding halt and then, even though it was for a breif period, paper booklet based licenses were issued.
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The issue was almost same here too. Smart license distribution contract was handed to a private company in2019 and then some legal disputes occurred between the Govt and them. It took almost 4 years to get this solved 
Happy that finally its over.
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Try paying now…The server is back😃
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Forgot to gave update regarding the payment. Yes, I have made the payment few hours ago, and it was successful
i am also making an LL but getting an slot is a tough job 
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Guess, this aspect does not change in any state!
Try to book the slot in midnight, you’ll definitely get one.
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got a slot it’s 5th of may
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