Mobile verification failed error

Help
1

I am getting error mobile verification failed error

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2

Dear @Rohan_Pant , try clearing cache and Data and try again. Please make sure you are installed the latest version of the app and have working SMS plan with the device.
If nothing works, try re-installing the app. Hope it works.

Also, please try to email the exact issue (preferably attaching the error pic) to support@jupiter.money

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3

Done the above steps.

Still not working…

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4

Maybe Jupiter is not for me …
I cannot take error screenshot as it is disabled in app

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5

@Rohan_Pant Ooops. Please send the mail asap brother.
Yes, You cannot take the screenshot, please try capturing the screen from any other phone and attach it with the support request mail. Hope it will be resolved soon.

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6

Agree with Abdul. Reporting these errors ensures -

  1. Resolution getting tracked
  2. Issue logs get tracked in terms of recurrence of issues that serve as data points for formulating a long term solution.
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7

I have sent the screenshot to support team

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8

Glad that you mailed the support team. and please don’t forget to update the complaint/resolution status here too, brother.

As @yagnesh01 said earlier, by doing so, it would help others with the similar issues in getting a quick resolution.

Since you raised this issue, I was searching the community for some resolution but couldn’t find any. Only I could find some threads with the same issue as yours, but no solution. Hope the support team will fix the issue asap.

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9

Thanks for guiding Rohan @razack @Rohan_Pant :blob_thanks:

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10

I can’t login my account please help me it’s showing that your mobile number could not be verified ! please help sir

11

Good afternoon.

We deeply regret the inconvenience caused. We are connecting with you via DM to assist you further.

Thank you.

12

I am facing the same since today morning already I had issues with Identity Verifications and now along with this…

Hope to find some help @safwan.ahmed

Edit: Got fixed today morning on 10th but my identity issue still persists

13

Hello Jacob,

We hear your concern. We are connecting with you via DM to assist you further.

Thank you.