I have a request to the Jupiter team.I have already made this request before from their help section but the problem is not resolved. Now the problem is that the mobile number I am using is in jupiter is my mother’s number.I joined jupiter in May 2022 since then I am using jupiter on my mother’s number but now I have to return my mother’s number. Now the thing is that I want to transfer my jupiter account to this number which I am currently using. Previous year I have logged in Jupiter with my current number casually but I have not opened any account when I have logged into jupiter with this number before.
So whenever i try to change my number it shows’ this number is already linked with another account’. A few days ago when I contacted the support team finally after much discussion they replied me that this number is binding with their server so they can’t help me.Now I request them to look into this device binding issue.Then I can change my mobile number. Otherwise maybe i have to close my account.
For some days there is a lot of discussion in the community about ‘debit card’ charges,It has nothing to do with my mobile number change but I am saying, how connected I am with jupiter.I have a fixed deposit of 50k, a super pot of 5k, around 2-3k in normal account, I have an autopay in Disney plus hotstar subscription with debit card, NACH mandate in groww. About 2000-3000 is spent every month on Flipkart, fuel transaction.It adds a little bit to your business. I also don’t want to close this jupiter account.So my request is please help in any way in this mobile number change issue, otherwise I may have to close my account because sim is in my mother’s phone so problem to get OTP, can’t do upi transaction.
And i know that if i have an investment account with jupiter ( including fd) i can’t change mobile number.
But previously when i requested then I don’t have any investment like fd.
If they unbind my current number then I’ll break fd , change my number then again I’ll book fd.
And I’ll send contact details in DM of their executive.
Have you raised a ticket for the same?
@Shawnpinto might help you with this.
We’ve picked this up. 
The team has connected with Surojit through DMs.
It’s being looked into 
Problem not solved but thanks for picking up this request.
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