None of the payments worked. When all the other providers update you atleast 24 hours before a scheduled maintenance itโs sad that One as a user learns it through app which noticed at 9.30 PM.
To add to the headache of using the service, the customer care always shits tickets without anything being solved.
The least I can now expect from Jupiter is the option to close the account through app.
This is as much of a Neobank as much as hero Honda is a space aviation brand. Absolute marketing gimmick. I mean how name another bank that doesnโt have tokenised payments for tap and go through nfc mobile calling themselves NeoBank. Like if you a service canโt match a traditional known to be backward brick and mortar bank with its digital offerings itโs quite pathetic.
It is a fair expectation to get advance notice. Unfortunately, we got updated by our partner bank pretty late as it was a major upgrade at Bank end to improve services in future. We notified our customers as soon as possible for us. That being said, we were equally upset with our partner bank on delayed update for such a major upgrade of CBS.
There seems to be a delay at our partner bankโs end. The maintenance activity is slightly delayed. Your transactions may not be visible and your balance may not get updated until 8 AM on 12th June.
Jesusโฆjust shut your services and call it a dayโฆ this is definitely not a neo bankโฆ but like an alternative take on what if a nationalised bank went digital but somehow worseโฆ
But doesnโt this failure to update irrespective of the companies agreement fall outside the customer services and in direct violation for VISAs service provider TOS. Or you can shift blame on federal bank yet again?
Now it has extended to 3PM, 13th June 2022. When will the maintenance be completed. Also, I have deposited my first Rs.500 through โother modesโ (Jupiter UPI ID, to be specific). It doesnโt even show processing/updating. I did this on Saturday, 11th June 2022. The amount got credited in my primary bank account.
These extended and now frequent downtime calls for a very serious talk with the Federal team. If theyโre not interested, why not consider a different banking partner?
Itโs easier said than done. But, something needs to be done before the shit hits the fan. Thereโs this common comment about neobankโs already that they canโt be trusted as your primary account. These service disruptions will only give such naysayers the beating stick.