Immediate Reversal of Refunds as Jewels

[Debosmit_Majumder]

Reference:

Blocked Debit Card

The refund/reversal in the form of Jewels should be happening immediately since it is a intra-platform mode of payment. Wednesday passed and still didn’t receive with CX saying they are working on it and hope to get it next Wednesday. What does one need to “work on” in this case😄? Wednesday clearing system (with hopes of clearing next Wednesday) looks like Babu-culture in a neobank.

Problem: Jewels for compensations/refunds are credited every Wednesday as per policy.

Suggestion: Do immediate/same day cron/scheduled job processing of Jewel credits.

Reason: Jewels are intra-platform currency. Refunds should not be taking 7 Days or done on a specific day every week.

Result: Happier customers, less CX Support intervention needed.